Refund policy
Products are non returnable due to consumable nature of the products. That means once the order is shipped/delivered order can not be returned or cancelled.
Exchanges or returns are permissible under the following circumstances:
- The product is damaged, or you have received the incorrect item.
- The product's seal is broken upon delivery.
- The product has expired before its delivery.
Unboxing video is compulsory to claim the return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mishwahealthcare@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at mobile number 9601630338.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mishwahealthcare@gmail.com.